If your computer only has USB-C ports, use a recommended cable that is Type B to Type C. Some USB hubs with power supplies may work.The Roland uses your operating system's camera drivers, there are no drivers to download.It's possible there is an issue with your computer's settings or drivers. Try a different computer to confirm the Roland is working. VR and VC Series: Recommended USB Cables for Streaming and Recording.V Series: Recommended USB Cables for Streaming and Recording.Please use these guides for cable recommendations and specifications for your Roland product: Try a different USB cable, as some SuperSpeed USB cables do not meet specifications. The HDMI and USB outputs are processed separately, so if the HDMI works, it's a USB compatibility issue. For example, you are switching between cameras and a Blu-Ray player, outputting to a projector.Ĭonnect the Roland's HDMI output to a TV to check if the signal is working normally.HDCP is typically used with copy-protected sources like DVD/Blu-Ray players. If HDCP is on, it disables the USB output.Set the following menu setting: MENU > SYSTEM > HDCP > OFF Make sure the ON AIR button is lit red, if it is off, Fade to Black is enabled. VR-1HD: How to Update the System Program Firmware.If not, update the firmware to the latest version: Troubleshooting Video UPDATE THE FIRMWAREīefore you begin troubleshooting, go to MENU > SYSTEM > VERSION, and confirm it is 1.23. If your video stream's bit-rate is 4 Mbps, for example, your upload speed should average 10 Mbps or higher. Run a speed test to see if your upload speed is fast enough.If the video briefly freezes and resumes, it is not USB related, the issue is your stream settings or upload speed. Roland USB port is physically damaged and needs repair.
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